City Pieceis the store name used for this online fashion store serving customers across Canada.

This Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit our website, place an order, contact us, or interact with our online store.

By using this website or placing an order, you agree that your personal information may be handled as described in this Privacy Policy.

Personal Information We Collect

We may collect personal information that you provide directly to us when you place an order, create a customer account, contact us, subscribe to emails, or use our website.

This may include your name, email address, phone number, billing address, shipping address, order details, payment-related information, and any information you choose to include when contacting us.

We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, referring website, and how you interact with our website.

How We Use Personal Information

We use personal information to process orders, arrange delivery, provide customer support, handle returns or refunds, send order updates, respond to questions, improve our website, and maintain the security and functionality of our online store.

We may also use personal information to send marketing emails or promotional updates where permitted by law and where you have provided consent or where another lawful basis applies.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Order and Payment Information

When you place an order, payment information may be processed by third-party payment providers. We do not directly store full payment card details on our website.

Payment providers may collect and process payment information as needed to complete transactions, prevent fraud, and comply with their own legal and security requirements.

Shipping and Delivery

To deliver your order, we may share necessary order and shipping information with suppliers, fulfilment partners, shipping carriers, courier services, or other service providers involved in processing and delivering your purchase.

This may include your name, shipping address, contact details, order details, and tracking information where applicable.

Customer Support

If you contact us for support, we may collect and use the information you provide to respond to your question, review your order, resolve delivery issues, handle returns or refunds, and improve our customer service.

Please avoid sending unnecessary sensitive information when contacting us.

Marketing Communications

If you sign up for marketing emails or otherwise agree to receive promotional messages, we may use your email address to send updates about products, offers, or store news.

You can opt out of marketing communications at any time. Opting out of marketing emails does not stop important order-related messages, such as order confirmations, delivery updates, or customer service replies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve the shopping experience, understand website traffic, and support marketing or analytics tools.

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if certain cookies are disabled.

Analytics and Website Improvement

We may use analytics tools to understand how visitors use our website, which pages are visited, how customers interact with the store, and where improvements may be needed.

Analytics information may include technical and usage data, but it is generally used to understand website performance and customer experience rather than to identify individual visitors directly.

Third-Party Services

Our website may use third-party services for payments, checkout, order processing, shipping, email communication, analytics, advertising, fraud prevention, customer support, and website functionality.

These third-party services may process personal information only as needed to provide their services, comply with legal requirements, protect against fraud, or support the operation of our online store.

Third-party services may have their own privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with through our website.

Sharing Personal Information

We may share personal information with service providers and partners where necessary to operate the store, process orders, deliver products, provide support, process payments, improve the website, comply with legal obligations, or protect the rights and safety of our customers and business.

We do not sell customer personal information as a core business activity.

International Processing

Some service providers, suppliers, payment processors, shipping partners, or technology platforms may process or store personal information outside your province, territory, or country.

When personal information is processed in another location, it may be subject to the laws of that location.

Data Retention

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention, dispute resolution, and business record keeping.

When personal information is no longer needed, we will delete it, anonymize it, or retain it only where required or permitted by law.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, online store, or method of electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information handled through our store.

Your Privacy Rights

Depending on where you live, you may have the right to request access to personal information we hold about you, ask for corrections, withdraw consent where applicable, or ask questions about how your information is handled.

To make a privacy-related request, please contact us using the email address listed below. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Our website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information through our website, please contact us so we can review the matter.

Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, technology, legal requirements, or business practices.

When we update this Privacy Policy, the updated version will be posted on this page with the revised effective date where applicable.

Contact

For questions about this Privacy Policy or how personal information is handled, please contact us at:

City Piece
Email: support@citypiece.com