City Pieceis the store name used for this online fashion store serving customers across Canada.

We want customers to feel comfortable when placing an order. This Refund Policy explains when returns, exchanges, and refunds may be available and how to contact us if there is an issue with your order.

Return Window

You may request a return within 14 days after your order has been delivered.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition as received. Where applicable, original tags, labels, accessories, and packaging should be included.

How to Request a Return

To request a return, please contact us at support@citypiece.com.

Please include your order number, the item you would like to return, and the reason for your request. We may ask for photos where needed to review the request.

Please contact us before sending any item back. Items returned without contacting us first may not be accepted.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed.

Unless the item arrived damaged, incorrect, or there was another issue with the order, customers are generally responsible for return shipping costs.

Original shipping costs, where applicable, are not always refundable.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, incorrect, or defective, please contact us at support@citypiece.com as soon as possible after delivery.

Please include your order number and clear photos of the item, packaging, and the issue. This helps us review the situation and offer a suitable solution.

Depending on the situation, we may offer a replacement, exchange, store credit, or refund.

Items That Cannot Be Returned

Some items may not be eligible for return for hygiene, safety, or product-specific reasons.

Items that may not be eligible for return include worn items, washed items, damaged items caused by customer use, items without required tags or packaging, final sale items, gift cards, and items marked as non-returnable on the product page.

If you are unsure whether an item can be returned, please contact us before placing your order.

Exchanges

If you need a different size or item, please contact us at support@citypiece.com.

Exchanges depend on product availability. If the requested replacement is not available, we may offer an alternative solution.

Refunds

Once your return has been received and reviewed, we will let you know whether the refund has been approved.

If approved, the refund will usually be issued to the original payment method. Processing times may vary depending on your bank, card provider, or payment service.

Refunds may be reduced if the returned item is used, damaged, incomplete, or not returned in the required condition.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@citypiece.com.

We will do our best to help, but orders cannot always be cancelled once they have been processed, packed, or dispatched.

Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us so we can review the tracking information and delivery status.

Delivery times may vary depending on the destination, shipping method, carrier, supplier, customs processing, and other factors outside our direct control.

Final Sale and Promotional Items

Items marked as final sale may not be eligible for return, exchange, or refund unless they arrive damaged, incorrect, or defective.

Promotional items may be subject to the return conditions shown with the offer or on the product page.

Customer Support

For return, exchange, or refund questions, please contact us at:

City Piece
Email: support@citypiece.com